Crown Audio IQ-INT3 - Manual (Page 15)

Page 15
IQ-INT 3 IQ Interface
IQ-INT 3 Reference Manual
Always use the
original factory pack
to transport the unit.
Crown Customer Service
Technical Support / Factory Service
Plant 2 SW, 1718 W. Mishawaka Rd., Elkhart,
Indiana 46517 U.S.A.
Telephone: 574-294-8200
800-342-6939 (North America,
Puerto Rico, and Virgin Islands only)
Facsimile: 574-294-8301 (Technical Support)
574-294-8124 (Factory Service)
Internet: http://www.crownaudio.com
Email: [email protected]
6 Service
Crown IQ products are quality units that rarely require
servicing. Before returning your unit for servicing,
please contact Crown Technical Support to verify the
need for servicing.
This unit has very sophisticated circuitry which should
only be serviced by a fully trained technician. This is one
reason why each unit bears the following label:
CAUTION: To prevent electric shock, do not remove
covers. No user serviceable parts inside. Refer
servicing to a qualified technician.
6.1 Worldwide Service
Service may be obtained from an authorized service
center. (Contact your local Crown/Amcron representa-
tive or our office for a list of authorized service centers.)
To obtain service, simply present the bill of sale as proof
of purchase along with the defective unit to an autho-
rized service center. They will handle the necessary
paperwork and repair.
Remember to transport your unit in the original factory
pack.
6.2 US and Canada Service
Service may be obtained in one of two ways: from an
authorized service center or from the factory. You may
choose either. It is important that you have your copy of
the bill of sale as your proof of purchase.
6.2.1 Service at a US or Canada Service Center
This method usually saves the most time and effort.
Simply present your bill of sale along with the defective
unit to an authorized service center to obtain service.
They will handle the necessary paperwork and repair.
Remember to transport the unit in the original factory
pack. A list of authorized service centers in your area
can be obtained from our Technical Support Group.
6.2.2 Factory Service
To obtain factory service, fill out the service infor service infor service infor service infor service information mation mation mation mation
page page page page page found in the back of this manual and send it along
with your proof of purchase and the defective unit to the
Crown factory.
For warranty service, we will pay for ground shipping
both ways in the United States. Contact Crown Factory
Service or Technical Support to obtain prepaid shipping
labels prior to sending the unit. Or, if you prefer, you may
prepay the cost of shipping, and Crown will reimburse
you. Send copies of the shipping receipts to Crown to
receive reimbursement.
Your repaired unit will be returned via UPS ground.
Please contact us if other arrangements are required.
Factory Service Shipping Instructions
1. Before sending a Crown product to the factory for
service, first call the Crown Service Department for
a return authorization (RA) number.
2. Be sure to fill out the service information form that
follows and enclose it with your shipment, either in-
side the box or in a packing slip envelope
securely
attached to the outside of the shipping carton. Do
not send the service information form separately.
3. To ensure the safe transportation of your unit to the
factory, ship it in an original factory packing con-
tainer. If you don’t have the original carton, you may
obtain a product service foam-in-place shipping
pack from the Crown Factory Service Department
at the number listed below. For non-warranty ser-
vice, you may also provide your own shipping pack.
Minimum recommended requirements for materials
are as follows: 275 P.S.I. burst test Double-Wall car-
ton that allows for 2-inch solid Styrofoam on all six
sides of unit or 3 inches of plastic bubble wrap on
all six sides of unit; securely seal the package with
an adequate carton sealing tape. Do not use light
boxes or “peanuts.” Damage caused by poor
packing cannot be covered under warranty.
4. Do not ship the unit in any kind of cabinet (wood or
metal). Ignoring this warning may result in extensive
damage to the unit and the cabinet. Accessories
are not needed—do not send the product docu-
mentation, cables and other hardware.
If you have any questions, please call or writ e the Crown
Technical Support Group.