Cobalt Digital COMPASS 9062 Up_Down_Cross Converter - Manual (Page 89)

9062-OM (V4.6) 9062 PRODUCT MANUAL 3-57
Operating Instructions
Troubleshooting
Troubleshooting Network/Remote Control Errors
Refer to Cobalt ® reference guide “Remote Control User Guide” (PN
9000RCS-RM) for network/remote control troubleshooting information.
In Case of Problems
Should any problem arise with this product that was not solved by the
information in this section, please contact the Cobalt Digital Inc. Technical
Support Department.
If required, a Return Material Authorization number (RMA) will be issued to
you, as well as specific shipping instructions. If required, a temporary
replacement item will be made available at a nominal charge. Any shipping
costs incurred are the customer’s responsibility. All products shipped to you
from Cobalt Digital Inc. will be shipped collect.
The Cobalt Digital Inc. Technical Support Department will continue to
provide advice on any product manufactured by Cobalt Digital Inc., beyond
the warranty period without charge, for the life of the product.
See Contact Cobalt Digital Inc. (p. 1-22) in Chapter 1, “Introduction“ for
contact information.
Audio not processed or passed
through card. • Input audio of type that
cannot be locked by 9062
card
• Embedded audio must be nominal 48 kHz
input.
Note: Although the Status Displays in Audio Input
Controls function submenu tab will show
audio formats other than “Present,
Professional” as being locked (such as
“Present, Consumer”), in any case the audio
must be at nominal 48 kHz rate for lock and
processing to occur.
Audio not processed or passed
through card (cont.) • Enable control not turned on • Group Enable button for Embedded Audio
Group 1/2 or Embedded Audio Group 3/4
function submenu must be turned on for
sources to be embedded into respective
embedded channels.
• Upmixer inadvertently
enabled (Upmixer Licensed
Feature Only)
• Make certain upmixer is set to Bypass if not
intended for use.
Note: When manually enabled or set for automatic
enable with appropriate signal levels, upmixer
overwrites selected embedded channels with
new data; same-channel embedded output
will no longer represent same-channel
embedded inputs for selected channels.
• Dolby-encoded pair not
recognized by downstream
devices/systems
• If framesync is enabled and using Input Video
as source, Audio SRC must be set to Off to
maintain integrity of Dolby pair for downstream
devices.
Table 3-4 Troubleshooting Processing Errors by Symptom — continued
Symptom Error/Condition Corrective Action