Cobalt Digital COMPASS 9121 3G_HD_SD-SDI_ASI Redundancy Switch - Manual (Page 26)

3
Troubleshooting
3-6 9121 PRODUCT MANUAL 9121-OM (V1.2)
Troubleshooting
This section provides general troubleshooting information and specific
symptom/corrective action for the 9121 card and its remote control interface.
The 9121 card requires no periodic maintenance in its normal operation; if
any error indication (as described in this section) occurs, use this section to
correct the condition.
Error and Failure Indicator Overview
The 9121 card itself and its remote control systems all (to varying degrees)
provide error and failure indications. Depending on how the 9121 card is
being used (i.e, standalone or network controlled through DashBoard™),
check all available indications in the event of an error or failure condition.
Red indicators in DashBoard typically signify a condition where the card is
lacking a required input, or controls are improperly set for the mode(s)
selected.
Basic Troubleshooting Checks
Failures of a general nature (affecting many cards and/or functions
simultaneously), or gross inoperability errors are best addressed first by
performing basic checks before proceeding further. Tables 3-2 and 3-2
provide basic system checks that typically locate the source of most general
problems.
Troubleshooting Network/Remote Control Errors
Refer to Cobalt ® reference guide “Remote Control User Guide” (PN
9000RCS-RM) for network/remote control troubleshooting information.
In Case of Problems
Should any problem arise with this product that was not solved by the
information in this section, please contact the Cobalt Digital Inc. Technical
Support Department.
If required, a Return Material Authorization number (RMA) will be issued to
you, as well as specific shipping instructions. If required, a temporary
replacement item will be made available at a nominal charge. Any shipping
costs incurred are the customer’s responsibility. All products shipped to you
from Cobalt Digital Inc. will be shipped collect.
The Cobalt Digital Inc. Technical Support Department will continue to
provide advice on any product manufactured by Cobalt Digital Inc., beyond
the warranty period without charge, for the life of the product.
See Contact Cobalt Digital Inc. (p. 1-9) in Chapter 1, “Introduction“ for
contact information.