Customer focus – Milton CAT 324D FM User Manual
Page 15
15
Product Support. You will find nearly
all parts at our dealer parts counter.
Cat dealers utilize a worldwide computer
network to find in-stock parts to minimize
machine down time. Save money with
remanufactured components.
Machine Selection. Make detailed
comparisons of the machines you are
considering before you buy. What are the
job requirements, machine attachments
and operating hours? What production
is needed? Your Cat dealer can provide
recommendations.
Customer Support Agreements.
Cat dealers offer a variety of product
support agreements, and work with
customers to develop a plan the best
meets specific needs. These plans can
cover the entire machine, including
attachments, to help protect the
customer’s investment.
Operation. Improving operating
techniques can boost your profits.
Your Cat dealer has videotapes, literature
and other ideas to help you increase
productivity, and Caterpillar offers
certified operator training classes to
help maximize the return on your
investment.
Maintenance Services. Repair option
programs guarantee the cost of repairs
up front. Diagnostic programs such
as Scheduled Oil Sampling, Coolant
Sampling and Technical Analysis
help you avoid unscheduled repairs.
Replacement. Repair, rebuild, or replace?
Your Cat dealer can help you evaluate
the cost involved so you can make the
right choice.
Customer Focus
Caterpillar dealer services help you operate longer with lower costs.