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Customer support, Caterpillar – Milton CAT 773F User Manual

Page 16

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16

Commitment Makes the Difference.
Cat

®

dealers offer a wide range of

solutions, services and products that help
you lower costs, enhance productivity
and manage your operation more
efficiently. Support goes far beyond
parts and service. From the time you
select a piece of Cat equipment until the
day you rebuild, trade or sell it, the
support you get from your Cat dealer
makes the difference that counts.

Dealer Capability. Cat dealers provide
the level of support you need, on a
global scale. Dealer expert technicians
have the knowledge, experience,
training and tooling necessary to handle
your repair and maintenance needs,
when and where you need them.

Product Support. Cat dealers believe
superior products deserve superior
support. When Cat products reach the
field, they are supported by a worldwide
network of parts distribution facilities,
dealer service centers, and technical
training facilities to keep your equipment
up and running. Cat customers rely on
prompt, dependable parts availability
and expertise through our global dealer
network, ready to meet your needs 24/7.

Service Support. Every piece of Cat
equipment is designed and built to
provide maximum productivity and
operating economy throughout its
working life. Cat dealers offer a
wide range of service plans that will
maximize uptime and return on your
investment, including:

Preventive Maintenance Programs

Diagnostic Programs, such as
Scheduled Oil Sampling and
Technical Analysis

Rebuild and Reman Options

Customer Support Agreements

Application Awareness. Operating and
maintenance costs are influenced by
many application and site-specific factors,
such as material density, loading position,
payload, grades, speeds, haul road design
and maintenance. To optimize total cost
of ownership and productivity, your
Cat dealer can provide you with a
fundamental understanding of the effects
application characteristics and operating
techniques have on maintenance and
operating costs.

Operation. With today’s complex
products, equipment operators must
have a thorough understanding of
machine systems and operating
techniques to maximize efficiency
and profitability. Your Cat dealer can
arrange training programs to help
operator’s improve productivity, decrease
downtime, reduce operating costs,
enhance safety, and improve return on
the investment you make in Cat products.

Technology Products. Cat dealers offer
a range of advanced technology products,
such as VIMS™ monitoring system and
MineStar™ information management
system. These products include radio
data communications, machine
monitoring and diagnostics, fleet
management, and haul road maintenance
software – all designed to improve fleet
efficiency, increase productivity, and
lower costs.

www.cat.com. For more complete
information on Cat products, dealer
services, and industry solutions,
visit us on the web at www.cat.com.

Customer Support

Caterpillar

®

dealers have what it takes to keep trucks productive.