GE Healthcare Optima CT520 - Manual (Page 22)

Meeting the needs
of your practice today—
and tomorrow.
GE Healthcare offers a number of innovative technologies and
education opportunities to ensure that your Optima CT520 will
meet the needs of your CT practice long into the future.
Remote capabilities speed service
Our field service engineer network is
backed by digital services and remote
capabilities that help you maximize
uptime, simplify access to service,
and get the best from your CT scanner.
Your Optima CT520 scanner comes with
a broadband connection that lets GE
service engineers diagnose problems
and fix your system—often without having
to visit your site. Built-in self-check systems
connect your CT scanner directly to our
technical centers. Our online services allow
us to resolve most issues and provide you
with the complete status of your system.
When a site visit is needed, your field
engineer arrives with knowledge and
tools to resolve the issue. Replacement
parts identified proactively and ordered
through remote services typically arrive
even before your field engineer so you
can stay on schedule.
Help is one touch away
GE iLinq* provides you with a direct
connection to GE Healthcare support.
At the touch of a button on your console
screen, iLinq lets you quickly summon
technical or applications help—saving
you precious time. And when you contact
us with an urgent concern, we connect
you to an engineer in five minutes or less.
Getting the most out of
your assets
To help maximize efficiency and productivity,
GE’s iCenter gives you on-demand access
to critical information about your Optima
CT520 and other imaging devices. Vital
information is delivered to your desktop—
scanner utilization, open work orders, service
history, and much more—empowering
you to make sound operating decisions.
Learning tools to fit your needs
A wide range of available learning tools
help your imaging professionals use the
advanced imaging capabilities of the
Optima CT520 to their full clinical potential.
Taught by CT experts, our CT Masters
Series includes a comprehensive range
of courses in advanced CT applications
and the latest technologies.
Our AppsLinq* service provides a
live clinical application support and
training solution, delivered remotely.
This customized, cost-efficient solution
delivers the necessary education to
imaging operators while fitting their busy
schedule. A GE clinical application expert
connects remotely to your system and
shares control of the screen with your
people, seeing exactly what they see and
interacting with them in real time to build
confidence in their new skills.
For application support, the TiP Virtual
Assistant provides your staff with interactive
real-time training and support right on the
console from a dedicated and experienced
team of application specialists.