EVS XTAccess Version 1.18 - July 2012 User Manual - Manual (Page 107)

XTAccess Version 1.18 – User Manual
EVS Broadcast Equipment – July 2012
Issue 1.18.A
97
29. XTAccess Troubleshooting
29.1 XTAccess Error Messages
After each Job, XTAccess show a status of the job. If you right-click on it and then select
Status Details : you can have more information on status and if needed some tips to help
you to resolve the trouble. Those diagnostics are based on the possible cases defined in
XTAccess code but mainly during testing and experience on the field.
Anyway it is always advised to check the logs (see next section) and send them to EVS
support for deeper analysis. It’s easier if you compress the whole XTAccess folder.
You can find in “Error Code.pdf” document a list of all the error codes with details.
29.2 XTAccess logs
XTAccess logs are located in C:\EVSLogs\XTAccess.
• XTAccess.log
• XTAccess_Jobs.log
• XTTransfer.log
• XML_Scan.log
• XTAccess_UI.csv
• All the codec Log (EVSDNxHDEncoder.log, EVSH264Encoder.log, …)
• Webservice Log
• CEDBUpdater.log