Dell Latitude D830 - Manual (Page 19)

Quick Reference Guide
19
Troubleshooting
Lockups and Software Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
The computer does not start up
E NSURE THAT THE A C ADAPTER IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET .
The computer stops responding
NOTICE:
You might lose data if you are unable to perform an operating system shutdown.
T URN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or moving your
mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your
computer.
A program stops responding or crashes repeatedly
NOTE:
Software usually includes installation instructions in its documentation or on a floppy disk, CD, or DVD.
E ND THE PROGRAM —
1 Press simultaneously.
2 Click Task Manager.
3 Click Applications.
4 Click the program that is no longer responding.
5 Click End Task.
C HECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then reinstall the program.
A program is designed for an earlier Microsoft
®
Windows
®
operating system
R UN THE P ROGRAM C OMPATIBILITY W IZARD — The Program Compatibility Wizard configures a program so it
runs in an environment similar to non-Windows XP operating system environments.
1 Click Start → All Programs → Accessories → Program Compatibility Wizard → Next.
2 Follow the instructions on the screen.
A solid blue screen appears
T URN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or moving your
mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your
computer.