Acroprint Attendance Rx Server - Manual (Page 3)

07/23/12
Page 3 of 3
c. Uninstall ATRx from the ATRx Server PC using Add or Remove
Programs. Note: you must uninstall Attendance Rx from your old PC if
you intend to leave the PC on your network….you can only have one
ATRx Server on your network!
2) On the New PC:
a. Click on Start
b. Go to your Control Panel and click on Folder Options.
c. Uncheck the box for Hide extensions for known file types. Click Apply
and Ok.
d. Go to C:\Program Files\ and create a folder named: Acroprint
Make sure you type the folder name exactly !
e. Create a sub-folder in the Acroprint folder named Attendance Rx, again
making sure you type the folder name exactly (the space between
Attendance and Rx is deliberate and must be included).
f. Copy the Data, TQ Templates, and TQ Logs folders to the Attendance Rx
folder. Now Install the Attendance Rx software. It should be the latest
version of Attendance Rx or the same version that was installed on your
old PC. During the install you will be prompted for the destination folder
where Attendance Rx will be installed. Click Next. If the existing
database is not found cancel the install. Check to see if the Acroprint &
Attendance Rx folders are correctly typed. If necessary retype the
name(s) and try the install again. If the install still doesn’t see the existing
database try installing the application as new so the installation routine will
create the folder path for you. Uninstall the application and replace the
new folders with your backup copies. Install the application a second
time. If the install still doesn’t see the existing database your software
version is most likely out of date and the current release needs to be
downloaded from
http://support.acroprint.com/atrx . If you have already
downloaded the current version and verified that the data path you created
is correct then you should contact Acroprint Technical support.
A support fee will be charged for additional assistance.
g. After completing the ATRx Server installation you should check your
punch data to make sure your data transferred properly from the old ATRx
Server.
h. For Network versions of Attendance Rx install the application on all Client
PC’s, making sure that you install the same Attendance Rx software
version that is on the Attendance Rx Server.
If further assistance is needed on this matter you can contact Acroprint Technical
Support at (800) 334-7190, Opt. 4 or via email at [email protected].
Support contracts are available which give you unlimited support for the network
version for one year and cost $169.00 or you can obtain “per incident support” for
$75.00 per 1/2 hour. Support contracts for the single version for one year cost
$109.00 or “per incident support” is $55.00 per 1/2 hour. Note that pricing is
subject to change.