Winegard AS-2003 - Manual (Page 22)

22
Troubleshooting the system
This section of your manual will help you
solve occasional problems with your unit. If
you cannot solve the problem after using the
suggestions in this section, contact the re-
tailer or dealer where you purchased this unit,
or call Winegard Technical Support at 1/800/-
788-4417, Monday through Friday, 7:00 a.m.
to 4:00 p.m., Central Time.
UNIT WILL NOT PARK
1. Check unit on roof. Be sure there are no obstacles on
the roof that prevent parking.
2. Was the PARK button on the wall plate controller
pressed the correct number of times? See Control
Panel Operation.
3. For the unit to park, the satellite receiver must be
plugged into an active 120 VAC outlet, and the LNBF
power from the receiver must be connected to the
AS-2003. If this is not done, the unit will go to a “No
LNBF Power” error (ON, PARK, SEARCH, OFF
lighted) and will not park.
UNIT WILL NOT PASS “CHECK SWITCH”
FUNCTION (DISH Network only)
1. The receiver must report it is connected to a “SW42”
switch. If you don’t see this report, your receiver cannot
toggle between satellites. You may have to retest the
Check Switch function occasionally.
2. AS-2003 limits the rotation of the turret to prevent
damage to the cable assembly (diagram on page 8).
If the vehicle is parked in a location that forces the
unit to rotate all the way around each time it
searches for a satellite signal, the Check Switch
function will not be completed. Move your vehicle to
face the unit in a different direction.
3. Be sure the “primary” coax is connected to the
receiver that is operating the Check Switch routine,
and that no devices are inserted on this coax
between the satellite antenna and receiver.
IF THERE IS AN ERROR CONDITION,
CORRECT THE PROBLEM, THEN
TURN THE UNIT OFF AND BACK ON
TO CLEAR ERROR.
WALL PLATE ERROR CODES
OFF & SEARCH LEDs are on —
Satellite search failure. The unit has failed to see the
satellite(s) that are needed to determine the desired
satellite signal, or the unit was stopped during the
Search routine.
Solution
1. DBS (Direct Broadcast Satellite) satellite signals
are in the south to southwest part of the sky. Be
sure there are no obstructions (buildings, trees,
mountains, etc.) that will block some or all of the
satellite signals needed to determine the correct
satellite signal for you.
ON, PARK, SEARCH & OFF LEDs are on —
No LNBF power has been detected. The unit is not
getting the required LNBF power from the receiver.
Solution
1. Be sure the satellite receiver is plugged into a
functioning 120 VAC outlet.
2. Check for 11-18 VDC at the LNBF. Disconnect coax
cable from LNBF and measure voltage between the
copper center conductor (+) and the connector (-).
There should be 11-18 VDC on this coax. If not
present, check all coax connection from this point to
the receiver. To check the output voltage at the
receiver, connect a good piece of coax to the
SATELLITE IN jack on the back of the receiver. DO
NOT insert test light or meter probes directly into the
receiver jack! You may enlarge the connector and
cause a poor connection when coax is reconnected.
3. For new installations, be sure no screws from cable
entry plate or clamps have penetrated the coax.
ON & OFF LEDs are on —
A motor stall has occurred.
Solution
1. The unit has run into an obstacle on the roof while
attempting to elevate or rotate. Visually inspect.
2. Cable length on roof too short, causing restriction
while elevating or rotating. Check cable routing
diagram for correct length and cable clamping.
3. Broken or pinched motor encoder wires, resulting in
loss of encoder data.