VTech DECT6.0 DS6151 - Manual (Page 79)

75
Appendix
Troubleshooting
Low battery shows on handset screen.
Place the handset in the telephone base for recharging.
Remove and reinstall the battery and use it until fully depleted, then recharge the
handset in the telephone base for up to 16 hours.
If the above measures do not correct the problem, replace the battery.
The battery does not charge in the handset or the handset battery does
not accept charge.
Make sure the handset is placed in the telephone base correctly. The CHARGE light
on the handset should be on.
Remove and reinstall the battery, then charge for up to 16 hours.
If the handset is in the telephone base but the
CHARGE light on the handset is not
on, refer to The CHARGE light is off in this section (page 75).
If the battery is completely depleted, it can take up to 10 minutes to charge the
handset before Low battery appears on the screen (page 5).
Purchase a new battery. Refer to the Battery section (page 71).
The CHARGE light is off.
Clean the charging contacts on the handset and telephone base each month with a
pencil eraser or a dry non-abrasive fabric.
Make sure the power adapter and telephone line cord are plugged in correctly and
securely.
Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up
to one minute for the handset and telephone base to reset.
The telephone does not ring when there is an incoming call.
Make sure the handset ringer volume is not set to off or the lowest level (page 14)
and the telephone base ringer volume is not set to off or the lowest level (page 19).
Make sure the telephone line cord and power adapter are plugged in properly
(page 2 -3 ).
The handset may be too far from the telephone base. Move it closer to the
telephone base.
There may be too many extension phones on the telephone line to allow all of them
to ring simultaneously. Unplug some of them.
If the other telephones in your home are having the same problem, the problem is in
the wiring or local service. Contact your telephone service provider (charges
may apply).
Other electronic products may cause interference to your cordless telephone. Install
your telephone as far away as possible from electronic devices such as: wireless
routers, radios, cellular telephones, digital telephones, intercoms, room monitors,
televisions, VCRs, personal computers, kitchen appliances, and other cordless
telephones.
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