Verizon GT701C User Manual

Page 63

DSL Modem User Manual

Chapter 8 Troubleshooting

If running Windows 98

or Me, check the computer’s

TCP/IP

settings. Select

Start, Run, enter

winipcfg

in the “Open” text box, then press

. The “

Configuration” window appears.

Ensure the text box at the top of the window contains the name of the Ethernet
adapter installed in the computer. If not, click on the down arrow next to the
text box. When the list appears, click on the proper Ethernet adapter.
In the fields below, the Ethernet adapter’s various addresses appear. There
should be an entry for

address, Subnet Mask, and Default Gateway.

Additionally, the “

Address” entry should be on the 192.168.1.x network

(with “x” defining a range from 64 though 254).
If the Ethernet adapter is showing an incorrect

address, click Release, which

sets all values back to

(zero). Then, click Renew (this process may take a few

seconds). The renewed IP address should be on the 192.168.1.x network.
If an error occurs, or the IP address renews with an address outside the
192.168.1.x network, contact the

ISP

immediately.

If running Windows 98

, Me, 2000, or

, check the computer’s

TCP/

settings. Select Start, Run, enter

CMD

in the “Open” text box, then press OK. A “

DOS

” window appears, with a blink-

ing cursor (prompt). Enter

ipconfig

at the cursor, then press Enter on the keyboard.
The

address of the Ethernet adapter should appear in the

DOS

window.

Ensure the

address in the 192.168.1.x network (with “x” defining a range

from 64 though 254).
If the Ethernet adapter is showing an incorrect

address, enter

ipconfig /release

at the cursor, then press Enter on the keyboard, which sets all values back to
0 (zero). Next, enter

ipconfig /renew

at the cursor, then press Enter on the keyboard (this process may take a few
seconds). The renewed

address should be on the 192.168.1.x network.

If an error occurs, or the

address renews with an address outside the

192.168.1.x network, contact the

ISP

immediately