Troubleshooting (continued), Limited 90-day warranty – Technicolor - Thomson RCR311B User Manual

Page 14

programmed with the correct code for maximum functionality,
test the component. Attempt to control a variety of the
component’s functions with the remote. If some of the
features of your components do not work, try programming
the remote with a different code in the list until you find
the code that allows the remote to control the majority of your
component’s functions. Different codes can provide different
levels of functionality.

Problem: The illuminated ON•OFF key does not light when
you press a key.
• You must put the remote in the correct mode by pressing the

corresponding component key (TV, VCR•DVD, SAT•CBL)
so the remote knows which component you want to operate.

• You may have pressed an invalid key for the mode

the remote is in.

• Make sure the batteries are fresh and are properly installed. (See

Battery Installation on page 3). Replace the batteries with two
new AA batteries, if necessary. Reprogramming may be required.

Problem: The VCR won’t record.
• Make sure the remote is in VCR Mode.
• Make sure the tape is properly loaded in the VCR.
• Make sure the tape is not write-protected. If the safety tab is

removed, the tape is write-protected, and you cannot record
onto that tape.

Problem: The remote will not change channels
on your component.
• You must put the remote in the correct mode by pressing the

corresponding component key (TV, VCR•DVD, SAT•CBL)
so the remote knows which component you want to operate.

• Press the OK key after you enter a channel number.
• Remove any obstacles between the remote and the component.

Make sure to aim the remote at the IR sensor on the component.

Problem: The component’s menu doesn’t appear
on the TV screen.
• Make sure you have connected your component to your

TV properly. (See your components’ Owner’s Manuals for
proper connection procedures.)

• You must put the remote in the correct mode by pressing the

corresponding component key (TV, VCR•DVD, SAT•CBL)
so the remote knows which component you want to operate.

• Menu access isn’t supported for all brands. If that’s the case,

you’ll need to use your original remote control to access menu
functions for these components.

For more information, please visit www.rca.com.

Troubleshooting (continued)

Our company (in the U.S.,THOMSON INC. / In Canada, Thomson
multimedia Ltd.) warrants that for 90 days from date of purchase, it
will replace this product if found to be defective in materials or
workmanship. For a prompt, no charge replacement of
equivalent product, return the defective product postage prepaid
to the appropriate address.

In the US:

In Canada:

Product Exchange Center

Thomson multimedia Ltd.

11721 Alameda Avenue

6200 Edwards Boulevard

Socorro TX 79927

Mississauga, Ontario
Canada L5T 2V7

This replacement is the company’s sole obligation under this
warranty. THOMSON INC. / Thomson multimedia Ltd. will not
be responsible for any incidental or consequential damages or for
any loss arising in connection with the use or inability to use this
product. Some states/provinces do not allow the exclusion or
limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you. This warranty
excludes defects or damage due to misuse, abuse, or neglect. This
warranty gives you specific legal rights, and you may also have
other rights, which vary from state to state/province to province.

Limited 90-Day Warranty