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Troubleshooting guide – RCA 29578 User Manual

Page 25

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5

Troubleshooting Guide

No dial tone

• Check installation:
Make sure the telephone line cord is connected to the

base unit and the wall phone jack.

• Check the hook switch. Make sure it fully extends when

the handset is lifted from the cradle.

• You must have touch-tone service on your line to use this

phone. If you do not know what type of service you have,

check with the phone company.

• Make sure speakerphone indicator comes on (if

using speakerphone.)

• Unplug the phone, wait 30 seconds, and plug the phone

back in. Then lift the handset to check the dial tone.

• Connect another phone to the same modular jack; if the

second phone doesn’t work, the problem might be with

your wiring or local service.

• Place the handset in the base for at least 20 seconds.

Phone doesn’t ring

• Make sure ringer switch is set to LO or HI.
• You may have too many extension phones on your line.

Unplug some extension phones.

• Check for a dial tone. If there is no dial tone, see solutions

for “No dial tone.”