Radio Shack ET-3504 - Manual (Page 15)

15 Troubleshooting
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Troubleshooting
We do not expect you have any problems with your telephone, but if you do, the following sug-
gestions might help.
If you still have problems, disconnect the phone. If other phones on the same line work proper-
ly, the fault is in this phone or its installation. If you cannot locate the problem, take your phone
to your local RadioShack store for assistance.
Problem Suggestion
The handset does not work. Move the handset closer to the base.
Raise the base’s antenna to a vertical position.
Ensure the phone’s modular cord and the AC adapter are cor-
rectly and securely connected.
Recharge the handset’s battery pack.
Return the handset to the base for about 5 seconds to reset the
security access-protection code.
Call is noisy. Keep the handset and the base away from interference sources
such as computers, remote control toys, wireless alarm systems,
wireless intercoms and room monitors, fluorescent lights, and
electrical appliances.
If the interference is severe, turn off the interfering device.
Move the handset closer to the base.
Hang up and redial the number.
Press CH to change the channel.
The range decreases. Ensure the base’s antenna is raised and is not touching a metal
surface.
Recharge the handset’s battery pack.
The handset battery pack does
not charge. Check the charging contacts on the handset and base. If they are
dirty, clean them with a pencil eraser.
Be sure the battery pack is connected correctly.
Be sure the handset is properly seated on the base.
Replace the battery pack (see “Connecting, Charging, and
Replacing the Battery Pack” on Page 7).
You have an incoming call, but
do not receive any Caller ID
information. Check that the phone is correctly and securely connected.
Check with you phone company to verify that your Caller ID ser-
vice is active.