Blackberry ID SWD-1590032-0505111339-001 - Manual (Page 11)

FAQ: BlackBerry ID
How do I reset my lost or forgotten
BlackBerry ID password?
You can have the instructions about resetting your BlackBerry ID password sent to the email address that you use as your
BlackBerry ID username. For security reasons, your BlackBerry ID password can't be reset for you.
1. Do one of the following:
• To reset your password on a computer, visit www.blackberry.com/blackberryid . Click Reset your password.
Complete the instructions on the screen.
• To reset your password on your BlackBerry device, when you are prompted to sign in with your BlackBerry ID, click
Forgot Password. Answer your security question and complete the instructions on the screen.
Once you have completed the steps above, you will receive a password reset email. If you complete the steps to reset your
password on a computer, the password reset email can only be viewed on a computer and isn't delivered to your device. If
you follow the steps to reset your password on your device, the password reset email will be delivered to your device.
Complete the instructions in the email to reset your BlackBerry ID password.
Can I use my BlackBerry ID on multiple
devices?
Yes, you should sign in on all your BlackBerry devices using the same BlackBerry ID. For example, you can sign in to your
BlackBerry smartphone and your BlackBerry PlayBook tablet using the same BlackBerry ID.
If you already have a BlackBerry ID, there's no need to create a new one on a new device. You should also sign in using your
existing BlackBerry ID when you switch to a new device.
How do I find my existing BlackBerry ID?
If you have previously created a BlackBerry ID and are switching to a new BlackBerry device, it's important to sign in using
your existing BlackBerry ID, as many of your apps and settings are associated with it.
1. On the home screen of your old device, click Options.
2. To find your existing BlackBerry ID on your device, do one of the following:
User Guide FAQ: BlackBerry ID
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