Rheem 300 series - Manual (Page 31)

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RHEEM MAINS PRESSURE WATER HEATER WARRANTY
– AUSTRALIA ONLY –
WARRANTY CONDITIONS
1. This warranty is applicable only to water heaters
manufactured from 1 st September 2005.
2. The water heater must be installed in accordance with the
Rheem water heater installation instructions, supplied with
the water heater, and in accordance with all relevant
statutory and local requirements of the State in which the
water heater is installed.
3. Where a failed component or water heater is replaced
under warranty, the balance of the original warranty period
will remain effective. The replaced part or water heater
does not carry a new warranty.
4. Where the water heater is installed outside the boundaries
of a metropolitan area as defined by Rheem or further than
25 km from a regional Rheem branch office, or an
Accredited Service Agent, the cost of transport, insurance
and travelling costs between the nearest Rheem
Accredited Service Agent’s premises and the installed site
shall be the owner’s responsibility.
5. Where the water heater is installed in a position that does
not allow safe, ready access, the cost of accessing the site
safely, including the cost of additional materials handling
and / or safety equipment, shall be the owner’s
responsibility.
6. The warranty only applies to the water heater and original
or genuine (company) component replacement parts and
therefore does not cover any plumbing or electrical parts
supplied by the installer and not an integral part of the
water heater, e.g. pressure limiting valve; isolation valves;
non-return valves; electrical switches; pumps or fuse.
7. The water heater must be sized to supply the hot water
demand in accordance with the guidelines in the Rheem
water heater literature.
WARRANTY EXCLUSIONS
1. REPAIR AND REPLACEMENT WORK WILL BE CARRIED OUT AS SET OUT IN THE RHEEM WATER
HEATER WARRANTY, HOWEVER THE FOLLOWING EXCLUSIONS MAY CAUSE THE WATER HEATER
WARRANTY TO BECOME VOID AND MAY INCUR A SERVICE CHARGE AND / OR COST OF PARTS.
a) Accidental damage to the water heater or any component,
including: Acts of God; failure due to misuse; incorrect
installation; attempts to repair the water heater other than
by a Rheem Accredited Service Agent or the Rheem
Service Department.
b) Where it is found there is nothing wrong with the water
heater; where the complaint is related to excessive
discharge from the temperature and / or pressure relief
valve due to high water pressure; where there is no flow of
hot water due to faulty plumbing; where water leaks are
related to plumbing and not the water heater or water
heater components; where there is a failure of gas,
electricity or water supplies; where the supply of gas,
electricity or water does not comply with relevant codes or
acts.
c) Where the water heater or water heater component has
failed directly or indirectly as a result of: excessive water
pressure; excessive temperature and / or thermal input;
blocked overflow / vent drain; corrosive atmosphere; ice
formation in the pipe work to or from the water heater.
d) Where the solar water heater or solar water heater
component has failed directly or indirectly as a result of ice
formation in the water ways of a solar water heater system:
without a freeze protection system; with a freeze protection
system where the electricity supply has been switched off
or has failed; (Hiline) installed at an altitude more than
600 metres above sea level; (Loline) installed at an altitude
more than 800 metres above sea level; where the system
has not been installed in accordance with the water heater
installation instructions.
e) Where the water heater is located in a position that does
not comply with the Rheem water heater installation
instructions or relevant statutory requirements, causing the
need for major dismantling or removal of cupboards, doors
or walls, or use of special equipment to bring the water
heater to floor or ground level or to a serviceable position.
f) Repair and / or replacement of the water heater due to
scale formation in the waterways or the effects of corrosive
water when the water heater has been connected to a
scaling or corrosive water supply as outlined in the
Owner’s Guide and Installation Instructions booklet.
g) Breakage of collector glass for any reason including hail
damage. (We suggest that the collector glass be covered
by your home insurance policy).
2. SUBJECT TO ANY STATUTORY PROVISIONS TO THE CONTRARY, THIS WARRANTY EXCLUDES ANY
AND ALL CLAIMS FOR DAMAGE TO FURNITURE, CARPETS, WALLS, FOUNDATIONS OR ANY OTHER
CONSEQUENTIAL LOSS EITHER DIRECTLY OR INDIRECTLY DUE TO LEAKAGE FROM THE WATER
HEATER, OR DUE TO LEAKAGE FROM FITTINGS AND / OR PIPE WORK OF METAL, PLASTIC OR
OTHER MATERIALS CAUSED BY WATER TEMPERATURE, WORKMANSHIP OR OTHER MODES OF
FAILURE.