RCA 1998 - Manual (Page 57)

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Appendix A: Warranty Information
Repair Help
Thomson Consumer Electronics offers hardware repair service should you encounter any problems with your
digital satellite system. Many problems can be diagnosed over the phone, or if necessary, a replacement unit
can be shipped to you. Please have your digital satellite system model, serial number and date of
purchase ready when you call. If your unit is out of warranty, we will quote the cost of an exchange unit to
you. Refer to RCA Digital Satellite System Limited Warranty for the repair service phone number.
Returning Equipment to Thomson for Repair or Exchange
If we are unable to resolve your problem over the phone we will gladly service your unit or exchange it for a
new or refurbished unit. Refer to the limited warranty included in the booklet to learn about your specific
rights and responsibilities. Always consult Thomson and get a Return Authorization number before returning
anything. Obtain a Return Authorization (RA) number from the telephone representative before returning
your equipment to avoid delays, accounting errors, or even loss of your unit.
Important Information to Customers Who Ship Defective Equipment to Thomson
Consumer Electronics
The Thomson representative who authorizes the return of your equipment will give you an RA number over
the phone. The representative will also provide you with instructions on where and how to return your unit.
Write the number in large, clear characters on the outside of the box. To avoid confusion and
misunderstandings, shipments without an RA number clearly visible on the outside of the box will be returned
to you at your expense.
Include a brief note describing the problem and any conversations you have had with Thomson personnel
about the problem. Include your name, address and model/serial number of your unit. These numbers are
located on the back of your receiver. If your digital satellite system is within the warranty period, please
provide a copy of the bill of sale to verify purchase date. Use the original box and packing material to protect
the equipment from damage in shipment. For your protection, insure all shipments for full replacement
value and use a reliable shipper. Thomson assumes no responsibility for warranty shipments from the
customer to the factory if not shipped in the manner prescribed by Thomson.