Nintendo DSi XL - Manual (Page 49)

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Troubleshooting
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Troubleshooting
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I can’t use DS Download Play
• Have Parental Controls restricted the use of DS Download Play?
Enter your Parental Controls PIN and either disable Parental Controls temporarily, or disable the
Parental Controls item restricting the use of DS Download Play (see page 97).
I can’t use PictoChat
• Are there already 16 people in the selected chat room?
No more than 16 people can enter a single chat room.
• Have Parental Controls restricted the use of PictoChat?
Enter your Parental Controls PIN and either disable Parental Controls temporarily, or disable the
Parental Controls item restricting the use of PictoChat (see page 97).
I’m having difficulty using communication play
(Communications are interrupted and the game cannot be played smoothly)
• Is one of the following Reception Strength icons shown on-screen?
Reception strength appears to be poor. Move closer to the other player, and remove obstructions
between you and that person.
My system suddenly enters Sleep Mode
It may have entered Sleep Mode as the result of an
external magnetic field. Move your system away from
magnetic objects.
I cannot disable Parental Controls
• Did you enter the correct password?
Enter the correct Parental Controls PIN. If you have forgotten your password refer to page 96.
• Did you enter the correct answer to your secret question?
Enter the correct answer to your secret question. If you have also forgotten the answer to your
secret question refer to page 98.
If your Nintendo DSi XL system still does not operate correctly after try the
troubleshooting steps, DO NOT return it to the store. You may lose saved game data and
all Nintendo DSi Shop downloads and Nintendo DSi Points. Visit support.nintendo.com for
assistance and additional troubleshooting and repair options or call 1-800-255-3700.
Troubleshooting (Continued)
Nintendo DSi Sound does not display audio files and folders
• Has the SD Memory Card been correctly inserted into the system?
Firmly insert the SD Memory Card until it clicks into place in the SD Card slot on the side
of the system.
• Does the SD Memory Card contain saved audio files that can be played back using Nintendo DSi Sound?
Nintendo DSi Sound can play AAC files with a file extension of .m4a, .mp4, and .3gp only.
• Have more than 3000 audio files been saved?
No more than 3000 audio files can be displayed.
• Are there more than 1000 files in the folder with the saved audio files?
A folder can only display up to 1000 items.
• Are there more than 100 audio files saved in a single folder?
No more than 100 files can be displayed for a single folder. If there are folders with the same
name on the SD Memory card, the audio files in those folders will be consolidated and displayed
as a single folder. No more than 100 files can be displayed for this single consolidated folder.
• Are audio files saved to a folder that is more than eight levels deep?
Nintendo DSi Sound will only check for files up to eight directories deep.
I cannot play back audio files using Nintendo DSi Sound
• Are the audio files in a format that can be played by Nintendo DSi Sound?
Nintendo DSi Sound can play audio files in the following format.
File format: AAC (.m4a, .mp4, or .3gp)
Bit rate: 16–320 kbps
Sampling frequency: 32–48 kHz
I cannot download new games from the Nintendo DSi Shop
• Do you have an insufficient Nintendo DSi Point balance?
Use one of the following to register Nintendo DSi Points with the Nintendo DSi XL system.
• Credit card (VISA or MasterCard)
• Nintendo Points Card (this can be purchased at various retail locations).
• Have Parental Controls restricted the use of Nintendo DSi Points in the Nintendo DSi Shop?
Enter your Parental Controls PIN and either disable Parental Controls temporarily, or disable the
Parental Controls item restricting the use of Nintendo DSi Points (see page 97).