NComputing VSPACE L300 User Manual
Page 52
L300/L230/L130 User Manual
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FAQ
Q: Must the versions of the vSpace software in a network be the same?
A: Yes, different versions can cause data communication problems. Please keep all vSpace software updated
with the latest version.
Q: When I start my access device, why is the server connection list blank? I have the vSpace software on a
host PC in my network. I can connect to the host PC if I provision its IP address in the access device.
A: This condition occurs when the host and access devices are on independent subnets. The access device
can run in this mode, but will never see the host PC in its server connection list.
Q: When I go to the device list in the administration console, why do some of my access devices never show
up in the list?
A: This condition occurs when the host and access devices are on independent subnets. The access device
can run i
n this mode, but its record will never appear in the administration console’s device list.
Q: When I try to do a manual firmware update on the access device, why does it not connect to the host PC
and download the firmware?
A: This condition occurs when the host and access devices are on independent subnets. An access device can
run in this mode, but it can only download firmware updates when it is on the same subnet as the host PC.
Q: When I start my access device, why does it not automatically update its firmware from the host PC like my
other access devices do?
A: This condition occurs when the host and access devices are on independent subnets. The access device
can run in this mode, but it can only download firmware updates when it is on the same subnet as the host PC.
Q: I can't download any vSpace software updates.
A: Make sure that the software is registered and the correct TCP/IP ports are open
(see “Product Registration”
section).
Q: Why does a warning message appear when I install the vSpace software?
A: Windows provides a firewall that displays a security warning message when a new network port is used
(see below). If you click the “Keep Blocking” button, you will not be able to find NComputing servers. If you
select the “Unlock” button, the port will be open unless you block it manually. If you select the “Ask Me Later”
button, the port will be open temporarily and the security message will continue to appear whenever the port is
accessed.
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