Troubleshooting – Nokia 5228 User Manual

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19. Troubleshooting

To view frequently asked questions about your device, see the product support

Q: What is my password for the lock, PIN, or PUK codes?

A: The default lock code is 12345. If you forget the lock code, contact your device

dealer. If you forget a PIN or PUK code, or if you have not received such a code,

contact your network service provider. For information about passwords, contact

your access point provider, for example, a commercial internet service provider (ISP)

or network service provider.

Q: How do I close an application that is not responding?

A: Press and hold the menu key. Select and hold the application icon, and select

Exit.

Q: Why do images look smudgy?

A: Ensure that the camera lens protection windows are clean.

Q: Why do missing, discoloured, or bright dots appear on the screen

every time I switch on my device?

A: This is a characteristic of this type of display. Some displays may contain pixels

or dots that remain on or off. This is normal, not a fault.

Q: Why can’t I find my friend’s device while using Bluetooth

connectivity?

A: Check that both devices are compatible, have activated Bluetooth connectivity,

and are not in hidden mode. Check also that the distance between the two devices

is not over 10 metres (33 feet) and that there are no walls or other obstructions

between the devices.

Troubleshooting

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