NCR S10 - Manual (Page 148)

System Support Log
Support Services
D-6 NCR S10 Desktop Server User Guide
•
Record any failure or error information
displayed. If appropriate, record the entire
screen.
•
Perform a memory dump of the system, if
possible.
•
Be prepared to answer these questions:
•
Is this an initial or recurring problem?
•
Under what circumstances did the failure or
error occur?
•
Is any non-NCR equipment in use?
•
Did you perform a memory dump?
•
Have you made any recent changes to the
system?
•
What operating system and version are you
using?
5. Depending on the kind of failure or error, the
system analyst may ask you to perform a system
backup.