Panasonic KX-TS620W - Manual (Page 55)

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Useful Information
For assistance, please visit http://www.panasonic.com/phonehelp
Answering System
Problem Cause and Remedy
The unit does not
display the caller’s name
and phone number. • You need to subscribe to a Caller ID service.
• Check the AC adaptor is connected to the unit.
• If you receive a call with the Caller ID information while
viewing the Caller List, the redial list, the Phonebook
list or the Direct Dial Memory, while programming or
while playing back the message, the caller’s
information may not be displayed.
• Other telephone equipment may be interfering with
your phone. Disconnect it and try again.
• Other electrical appliances connected to the same
outlet may be interfering with the Caller ID information.
• Telephone line noise may be interfering with the Caller
ID information. Consult your telephone company.
• If your unit is connected to a telephone line with DSL
service, we recommend connecting a noise filter
between the base unit and the telephone line jack.
Contact your DSL provider for details.
The display exits the
Caller List. • Do not pause for over 60 seconds while searching.
You cannot redial by
pressing {
REDIAL}.
• If the last number dialed was more than 32 digits long,
the number will not be redialed correctly.
Problem Cause and Remedy
The answering system is
on, but incoming
messages are not
recorded. • The recording time is set to “Greeting only”. Select “1
minute”, “2 minutes” or “3 minutes” (p. 20).
• Memory is full. Erase some, or all, of the messages
(p. 46).
The MESSAGE indicator
flashes rapidly,
“
Message full” is
displayed, and no new
messages are recorded.
• Memory is full. Erase some, or all, of the messages
(p. 46).
You cannot operate the
answering system from a
touch tone phone. • Make sure you enter the correct remote code.
• The answering system may not respond if the tones are
too short to activate the unit. Press each button firmly.
• The answering system is off. Turn it on (p. 51).
You cannot operate the
answering system. • Someone is operating the answering system.
• The unit is recording a message. To answer the call, lift
the handset or press { SP-PHONE/HEADSET}.
Caller ID information is
not displayed during
message playback
(p. 45). • The caller information will not be displayed if the Caller
List is renewed and the caller information is erased
(p. 24).
TS620bk01.book Page 55 Wednesday, May 24, 2006 2:31 PM