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Using avaya network features with video calls – Polycom HDX User Manual

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User’s Guide for Polycom HDX Room Systems

42

Polycom, Inc.

Using Avaya Network Features with Video Calls

Depending on how your system is configured, you might be able to use

Avaya® telephony network features such as call forwarding, transferring

calls, and adding additional sites in an audio-only conference.

To activate call forwarding:

1

Make sure that the Polycom system is not in a call.

2

From the Place a Call screen on the Polycom system, dial the Feature

Access Code provided by the Avaya Communication Manager

administrator, followed by the E.164 extension of the system to which

you want to forward the calls. For example, dial *22016 if *2 is the Feature

Access Code and 2016 is the system E.164.

3

Wait for confirmation beeps.

To deactivate call forwarding:

1

From the Polycom system Place a Call screen, dial the Feature Access

Code provided by the Avaya Communication Manager administrator.

For example, #2 if #2 is the Feature Access Code for disabling call

forwarding.

2

Wait for confirmation beeps.

To transfer a call:

1

While in a call, press

on your Polycom system remote control to

access the tone pad.

2

Press

Select to activate flash hook. The first far-site system is placed

on hold.

3

Wait for a dial tone, and then dial the extension of the far-site system to

which you want to transfer the call. The call connects both audio and

video between the local system and the second far-site system. The first

far-site system is still on hold.

4

Hang up the near-site system. The two far-site systems are now

connected in a call with audio and video, if the capabilities are present.