Troubleshooting – Princess PI 1010A User Manual
Page 29

DATE PRINTED: 2/8/05 Revision Date: 02/01/05
PI-1010A Page 29
Troubleshooting
Your Blaze King is designed to allow a wide selection of heat output levels. If you begin to lose control of the 
amount of heat the stove is emitting, determine the cause early so that major problems may be avoided. 
The six major needs of a well-controlled fire are: 
1.
Knowledgeable, interested operator.
2.
Adequate air supply.
3.
Firewood of good quality and proper size.
4.
Catalytic combustor in good condition.
5.
Clean chimney, properly sized and installed.
6.
Door gasket tight and firm.
Considering all of the above, number one is the most important for safe and efficient operation of any wood-
stove. Please study the operation instructions carefully. Consult your BLAZE KING dealer by calling the Cus-
tomer Service Department at Blaze King in the U.S.A. at 509-522-2730 or in Canada at 250-493-7444 if you 
have any questions not answered in this manual. 
All of the six above mentioned needs are interrelated. A deficiency in any one will affect all of the others. If you 
encounter a problem, determine the source of the problem and then follow-up by checking the other needs as 
possible contributing factors. 
PROBLEM: Chimney Fire 
CAUSE SOLUTION 
Act immediately regardless of cause Turn the thermostat to lowest setting, check 
 loading door to be sure it is tightly closed. 
 Call Fire Department. 
After the fire is out, have your chimney and flue connector inspected by a certified chimney sweep. A damaged 
masonry chimney should be repaired or rebuilt. A prefabricated chimney (factory built) that is damaged should 
be replaced. Any damage to the flue connector should be corrected before the system is used again. 
Possible causes of a chimney fire, and remedies for those causes, can be found further in this section: 
"Excessive Creosote Formation", and "Spots of Creosote Accumulation in Chimney or Flue Connector". 
PROBLEM: Not enough heat. 
CAUSE SOLUTION 
Green or wet wood. Use seasoned wood. Don't be afraid to 
Not enough fuel in stove. FULLY load the stove. The thermostat will control the burn rate 
 regardless of load size. 
Obstruction in chimney or cap screen. Remove obstruction. Test combustor, page 26 
Combustor plugged or coated. Clean combustor, page 26.
Detailed cleaning instructions are also
available at www.blazeking.com.
Combustor not functioning. Test combustor, page 26. 
 If needed, replace combustor, page 27. 
Thermostat set too low. Raise thermostat setting.
Thermostat not operating properly. Consult your Blaze King dealer.
Poor draft caused by an oversize flue. Measure draft with Manometer. 
 See CHIMNEY DRAFTS, page 9 & 21. 
 See CHIMNEY, page 8. 
 Consult your Blaze King dealer or a chimney sweep. 
Strong, gusting winds causing Install wind-resistant chimney cap. Directional caps downdraft in 
chimney downdrafts. may not stay freely rotating If you have a directional 
 cap, check it frequently. 
Tightly sealed house, Open a window slightly, near the stove. There must be an adequate 
inadequate air supply. fresh air supply to ensure proper combustion. 
Reloading too much wood on top Allow a larger bed of coals to build up. 
of too few coals. 
