Contact information, Printronix customer support center – Printronix P7000HD User Manual
Page 26
Contact Information
26
Contact Information
Printronix Customer Support Center
IMPORTANT
Please have the following information available prior to calling
the Printronix Customer Support Center:
•
Model number
•
Serial number (located on the back of the printer)
•
Installed options (i.e., interface and host type if applicable to
the problem)
•
Configuration printout (Press PRT CONFIG on the control
panel, then press Enter)
•
Is the problem with a new install or an existing printer?
•
Description of the problem (be specific)
•
Good and bad samples that clearly show the problem (faxing of
these samples may be required)
Americas
(714) 368-2686
Europe, Middle East, and Africa
(31) 24 6489 410
Asia Pacific
(65) 6548 4114
China
(86) 800-999-6836
Lost dots (incompletely formed
characters)
Horizontally or vertically
misaligned character positions
Erratic character height
Vertically misaligned print
•
Lower the forms thickness lever.
•
Adjust the paper tension horizontally by
moving the right tractor. Print quality can be
affected if it is too loose or too tight.
•
Clear the paper path of any obstructions.
•
If problems persists, contact a service
representative.
Problem
Corrective Action