Panasonic 2000 - Manual (Page 84)

Panasonic FAX ADVANTAGE PROGRAM
Panasonic Consumer Electronics
Company, Division of Matsushita
Electric Corporation of America
One Panasonic Way, Secaucus,
New Jersey 07094
Panasonic Sales Company,
Division of Matsushita Electric of
Puerto Rico, Inc. (“PSC”)
Ave. 65 de Infantería, Km. 9.5
San Gabriel Industrial Park, Carolina,
Puerto Rico 00985
Printed in Malaysia PFQX1453ZA WM0500EN0
KX-FPC91
Proof of Purchase
Free peace of mind,
direct from Panasonic
NO EXTRA COST
■ 1-year limited warranty 1 parts & labor
■ Toll-free help line
■ Free overnight replacement 3
and repair program
F
AX
A
DVANTAGE
P
ROGRAM
The Panasonic Fax Advantage Consumer Service Program.
Panasonic knows that if your fax machine is not up and running,
neither is your business. That’s why we created the Panasonic Fax
Advantage Program. Included at no extra cost with the purchase of a
Panasonic Fax Machine, the Fax Advantage Program can provide a free
replacement unit
3 overnight if your original unit is in need of repair.
Here’s how it works:
1. If you have a problem with your fax while it is covered by the one-
year limited warranty 1 , call our toll-free help-line at 1-800-HELP-
FAX 2 .
2. Talk to one of our technical experts to diagnose your problem over
the phone.
3. If repairs are necessary and you are entitled to service under the
terms and conditions of the limited warranty 4 , we will send a refur-
bished replacement unit to you overnight or second business day
delivery, depending on the time of your call.
A second option available under our one-year limited warranty is to
mail-in or carry-in your fax to one of our Regional Service centers,
where the unit will be repaired and returned to you.
Instructions
If you choose to receive a replacement unit under the Fax Advantage
Program, Panasonic will provide a replacement unit which will be
completely refurbished, quality-tested by Panasonic technicians and
individually hand-inspected before it is shipped to you. You will keep the
replacement unit and send the original unit to us in the replacement
unit’s box. UPS will pick up the unit at no charge to you, should it be
determined that you are entitled to warranty service. A proof-of-purchase
must be included with the returned product. Any unit that is replaced by
Panasonic and not shipped with proper proof-of-purchase by you will be
subject to a minimum $100.00 charge. The original unit must be
properly packaged in the same manner as the replacement unit, utilizing
the packing materials provided. Damage due to improper or
inadequate packing will be charged to you as an out-of-warranty cost.
If our 1-800-HELP-FAX technicians determine that your unit may be an
“out-of-box failure”
5 , we will attempt to provide you with a factory-new
replacement unit 6 . You must ship a copy of your receipt with your origi-
nal unit to verify that you purchased the unit within 10 days prior to
your 1-800-HELP-FAX call.
Requirements
You must give our technicians a valid credit card number (Discover,
VISA, Master Card, or American Express/Optima). Product that is not
returned to Panasonic by 10 business days after shipment of the
replacement product will be charged to your credit card account at
Panasonic’s Suggested Retail Price (see dealer for details). If your
original unit is not eligible for warranty service, your card will be
charged for the non-warranty repair of the unit at Panasonic’s current
rate for parts and labor and for any shipping charges associated with
this program. If you do not wish to pay out-of-warranty repair costs,
you will be responsible for returning the replacement unit to Panasonic
and for paying all shipping charges associated with this program
including the overnight delivery of the replacement product to you,
shipment of the problem unit to Panasonic, shipment of the
replacement unit back to Panasonic and the return of your original
unit back to you. Credit status will be verified prior to sending the
replacement product.
1. See dealer for limited warranty details.
2. After the fax advantage program, contact our Continued Services Technical Support
Line at 1-900-555-PANA (1-900-555-7262), for fee based technical support.
3. Replacement unit is refurbished.
4. Replacement program excludes Puerto Rico and is subject to termination at any time
without advance notice.
5. “Out-of-box failure” is an inoperable unit that was purchased no more than 10 days
prior to your 1-800-HELP-FAX call, and would otherwise qualify for warranty service
under the terms and conditions of the limited warranty.
6. Panasonic reserves the right to send a refurbished unit.