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Troubleshooting – Pentek US-1500 User Manual

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Replacement Parts

1

155584-44

P-250 (Cartridges sold only as a set)

2

153126

White housing

3

151231

O-ring (OR-233)

4

244439

Lead-Free Faucet

5

143431

Water Supply Adapter

6

150424

Housing Wrench (SW-5)

7

144721

Circuit and Probe (Not Shown)

For replacement parts, contact your nearest PENTEK distributor or

call 800.645.0267.

Troubleshooting

Leaks:

...between cap and bottom of filter housing
Turn off water supply valve and turn on drinking water faucet to

release pressure in system. Remove bottom of housing. Clean O-ring

and O-ring groove (located directly beneath threads of housing).

Lubricate O-ring with silicone grease and replace securely into

groove. Screw bottom of housing onto cap and hand-tighten. DO NOT

OVER-TIGHTEN. Turn on water supply valve and check for leaks.
...on system inlet/outlet connections
Turn off water supply valve and turn on drinking water faucet to

release pressure in system. Remove tubing from fitting (see NOTE

under Step Six: Connecting the Supply Adapter on p.3) and make sure

end of tubing is cut squarely and free of scratches or burrs. Reinsert

tubing into quick-connect fittings, making sure to push securely until

tubing hits a hard stop. Turn on water supply valve and check for

leaks.
...on supply adapter connection
Turn off water supply valve and turn on drinking water faucet to

release pressure in system. Loosen leaking threaded fitting on supply

adapter or pull out leaking tubing from fitting. Inspect to see if plastic

tubing is scratched or supply adapter was properly attached. If tubing

is scratched, cut off 1/2" to 5/8" and reinstall per Step Six: Connecting

the Supply Adapter. Reconnect tubing or tighten compression nut with

fingers, then tighten nut snugly 1/2-turn with wrench. Turn on water

supply valve and check for leaks.
...on faucet/tubing connection
Turn off water supply valve and turn on drinking water faucet to

release pressure in system. Loosen and remove compression nut

fitting on faucet stem. Make sure tubing is inserted firmly into end of

faucet stem, then retighten compression nut with fingers until secure

then tighten 1 turn with a wrench. Turn on water supply valve, then

turn off faucet to check for leaks.
NOTE: If leaks persist, or if there are other leaks on system, turn off

water supply. Call our technical support department at 800.861.8758.

Low Water Flow

1. Check flow at faucet. The US-1500 system should fill a gallon jug

in approximately 2 minutes. Flow rates will vary with individual

household water pressure.

2. Check filter cartridge installation. Make certain both filter

cartridges are properly oriented in filter housings (See Filter

Cartridge Replacement).

3. Check to be certain that the water supply valve is completely open

(turn handle on valve counter-clockwise as far as it will go).

4. Check flow through empty system. To do this, turn off water supply

valve and turn on drinking water faucet to release pressure in

system. Then remove filter cartridges from housings and screw

housings back onto caps. Turn on faucet to check flow through

empty system. Flow should be about one to two gallons per

minute. If flow is less than 0.4 gallons per minute, call Technical

Support at 800.861.8758.

5. If flow through empty system is adequate, place one filter

cartridge in system at a time and check flow to make sure

cartridge is not clogged. Replace clogged cartridge if necessary.

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