LaCie Databank - Manual (Page 29)

7. Troubleshooting
page 29
LaCie Data Bank Hi-Speed USB 2.0
User’s Manual
The Problem
The drive is working
slowly.
The drive is not running
noticeably faster when
connected via Hi-Speed
USB 2.0.
Questions to Ask
Are there other USB devices
connected to the same port or
hub?
Is the drive connected to a USB
1.1 port on your computer, or to
a USB 1.1 hub?
Is the drive connected to a Hi-
Speed USB 2.0 port on your
computer?
Does your computer or
operating system support Hi-
Speed USB 2.0?
Are you using a certified Hi-
Speed USB 2.0 cable to connect
your drive?
Possible Solutions
Disconnect any other USB devices and see if the drive’s
performance increases.
If your drive is connected to a USB 1.1 port or hub, this is
normal. A Hi-Speed USB 2.0 device can only operate at Hi-
Speed USB 2.0 performance levels when it is connected
directly to a Hi-Speed USB 2.0 port or hub. Otherwise, the
Hi-Speed USB 2.0 device will operate at the slower USB 1.1
transfer rates. For more information, please see sections
5.3.
Optimizing Data Transfers and 6. USB Questions And
Answers .
Check to see that the Hi-Speed USB 2.0 drivers for both
your host bus adapter and device have been installed
correctly. If in doubt, un-install the drivers and re-install
them.
See sections 2.1. Minimum System Requirements – 2.1.1.
Windows Users and 5.3. Optimizing Data Transfers for
more information.
Ensure that the cable you are using has been properly
certified. The Hi-Speed USB 2.0 cable that was shipped with
your LaCie drive has been properly certified and tested to
comply with USB standards.