Call center basic, Call center basic -17, Call center basic, c – Lucent Technologies DEFINITY ProLogixTM Solutions 555-235-100 User Manual
Page 111
5
Call Center Basic
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100
Issue 2 June 1999 5-17
Call Center Basic
The Call Center Basic package enhances your Call Center by providing the following features:
•
Automatic Call Distribution (ACD)
•
Auto Available Split
•
MIA Across Splits/Skills Option
•
MIA Treatment for ACW
•
Multiple Call Handling on Request
•
Forced Multiple Call Handling
•
Move Agent/Change Skills while Staffed
•
Multiple Announcement Boards
•
Redirect on no Answer (RONA)
•
Service Observing by Class of Restriction
•
Service Observing Remote
•
Timed After Call Work/Agent Pause Between Calls
•
VuStats (including the Service Level and Login IDs enhancements)