Lucent Technologies INTUITY Messaging Solutions Enhanced-List Application 585-310-575 - Manual (Page 66)

Preventative Maintenance and Troubleshooting
56 Issue 1 July 1997
Recipient claims s/he did
not get an ELA message. ■ Mailing list not
current Check the mailing list for the recipient’s
name. Administer, if necessary.
■ Subscriber’s
mailbox not
administered
correctly ■ Check the Subscriber screen for the
affected user. Look at the Mailbox size.
Put user in a COS with a larger mailbox,
if necessary.
■ Check the List Measurements
Subscriber Day screen for the affected
user. Look at the available mailbox
space. Advise the user to delete
unneeded messages and greetings, if
appropriate.
■ Check that Community ID is correct.
■ System delivery
failure System delivery failures can arise from
many sources.
■ Check the Delivery Failure Log (see
"Checking the Delivery Failure Log" on
page 5-52).
■ Check the Administrator’s Log for
related alarms. If an alarm warrants
further action, see
Lucent I NTUITY
Messaging Solutions Release 4 Alarm
and Log Messages,
585-310-566.
■ Verify network capabilities with your
PC/LAN administrator.
■ Sending
Restrictions not
consistent across
machines Administer Community IDs for all Lucent
I
NTUITY machines, if appropriate.
An enhanced-list member
keeps disappearing from
Enhanced Lists. System feature to
delete non-
administered remote
users is active. ■ From AUDIX Administration, enter
ch sys fe . Access page 4 and change
the Even if on Mailing List?
field to n .
■ Re-administer the remote user.
“I can’t send a message to
an enhanced-list mailbox.” User belongs to a
community with
sending restrictions
administered. Consider whether to change this user’s
community ID to allow her/him to use
Enhanced Lists.
Table 5-3. User Questions or System Functionality Symptoms — Continued
Question/Symptom Possible Cause Answer/Suggested Remedy
Continued on next page