Krown Manufacturing KR2812 User Manual

Page 35

See below for some common problems and their remedies. Whatever the
problem, you should ﬁrst check:
• The base unit is connected to the power supply and phone line.
• The main power is switched on at the A/C outlet.
• The handset battery is installed and has not run out of power.
DO NOT attempt any repairs yourself. This will invalidate your warranty.

TROUBLESHOOTING

PROBLEM

POSSIBLE CAUSES / REMEDIES

Can’t make a call / “OUT
OF RANGE” appears on the
handset

• Out of range of base unit - move to within

300 m (approx. 980 ft)

• Interference due to environment - position

base unit to reduce interference (move
higher)

• De-synchronization has occurred. The base

unit will reset synchronization automatically

Can’t enter the sub-menus

• Handset may not be registered to base unit
• Ensure unit is not in the base

• Return to standby mode by pressing DEL

Every key I press calls a
preset number

• Phone is in Call mode. To deactivate see

section on PHONE SETUP

Caller ID is not displayed

• Check your network subscription to Caller

• Name and number need to be stored in

phonebook for name display

Handset does not ring

• Ring Volume “OFF” (to turn ring volume on

see section on RING SETTING)

I can’t hear the person
talking on the other line

• Make sure that your ear is touching the

top section of the handset (receiver) when
you are talking

Battery is low, even if recharged • Battery pack may need to be replaced

I can’t register my new
handset

• A maximum of 4 units can be registered to

the base. De-register a handset and try
again

• Make sure you select a base number that

has not been assigned

I can’t make a call with
my new handset

• Only one external call and one internal

call can take place at once. Make sure no
other handset is making a call