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Troubleshooting guide – Kenwood eXcelon KDC-X492 User Manual

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KDC-X492/KDC-MP438U/KDC-MP408U/KDC-MP338

Troubleshooting Guide

The messages shown below display your
systems condition.

TOC ERROR:

• No disc has been loaded in the disc

magazine.

• The CD is quite dirty. The CD is upside-

down. The CD is scratched a lot.

E-05:

The disc is unreadable.

E-77:

The unit is malfunctioning for some reason.
➪ Press the reset button on the unit. If the “E-

77” code does not disappear, consult your
nearest service center.

E-99:

Something is wrong with the disc magazine.
Or the unit is malfunctioning for some reason.
➪ Check the disc magazine. And then press

the reset button on the unit. If the “E-99”
code does not disappear, consult your
nearest service center.

IN (Blink):

The CD player section is not operating
properly.
➪ Reinsert the CD. If the CD cannot be

ejected or the display continues to flash
even when the CD has been properly
reinserted, please switch off the power
and consult your nearest service center.

PROTECT:

The speaker wire has a short-circuit or
touches the chassis of the vehicle, and then
the protection function is activated.
➪ Wire or insulate the speaker cable

properly and press the reset button. If
the “PROTECT” code does not disappear,
consult your nearest service center.

NA FILE:

An Audio file is played with a format that this
unit can’t support.

COPY PRO:

A copy-protected file is played.

READ ERROR: The file system of the connected USB device

is broken.
➪ Copy the files and folders for the USB

device again. If the error message is still
displayed, initialize the USB device or use
other USB devices.

NO DEVICE:

The USB device is selected as a source
although no USB device is connected.
➪ Change the source to any source other

than USB. Connect an USB device, and
change the source to USB again.

N/A DEVICE:

An unsupported USB device is connected.
➪ Remove the USB device without entering

the remove mode.

NO MUSIC DATA/E-15:

• The connected USB device contains no

playable audio file.

• Media was played that doesn’t have data

recorded that the unit can play.

USB ERROR/USB (Blink):

Some trouble may have occurred to the
connected USB device.
➪ Remove the USB device, then cycle the

power switch to ON. If the same display is
repeated, use another USB device.Remove
the USB device without entering the
remove mode.

iPod ERROR:

Connection to the iPod has failed.
➪ Check that the connected iPod is an iPod

that is supported. See
(page 16) for information on supported
iPods.

➪ Remove the USB device and then

reconnect it.

➪ Confirm that the software for the iPod is

the latest version.

USB REMOVE: The Remove mode has been selected for the

USB device/iPod. You can remove the USB
device/iPod safely.