Siemens WFXD5202UC - Manual (Page 25)

25
Customer Service
The washing machine requires no
special care other than the care and
cleaning noted above. If you are having
a problem with your washing machine,
please refer to page 23 before calling
for service.
If service becomes necessary, contact
your dealer or installer or an authorized
service center. Do not attempt to repair
the appliance yourself. Any work
performed by unauthorized personnel
may void the warranty.
If you are having a problem with your
washing machine and are not pleased
with the service you have received:
q
First, please contact your installer
or the Authorized Service
Contractor in your area and
explain to them why you are not
satisfied. This will usually correct
the problem.
q
If after working with your installer
or service technician the problem
still has not been resolved to your
satisfaction, please let us know
either by writing to us at:
BSH Home Appliances
5551 Mc Fadden Ave.
Huntington Beach, CA 92649
or calling us:
1-866/447-4363
If writing or calling, please provide the
following information:
- Model Number
- Serial Number
- Date of Original Purchase
- Date Problem occurred
- Explanation of Problem
If writing, please also include a daytime
telephone number and a copy of the
sales invoice.
You will find the model number and
serial number on the rating plate
located on the housing. This plate is
visible with the door open.
STATEMENT OF LIMITED PRODUCT WARRANTY
What this Warranty covers & Who it
Applies to:
The limited warranty provided by BSH
Home Appliances ("Siemens") in this
Statement of limited product Warranty
applies only to the Siemens UltraSense
washer ("Siemens") sold to you, the first
using purchaser, provided that the
Product was purchased: (1) for your
normal, household (non-commercial)
use, and has in fact at all times only
been used for normal household
purposes: (2) new at retail (not a
display, as is", or previously returned
model), and not for resale, or
commercial use: and (3) within the
United States or Canada, and has at all
times remained within the country of
original purchase. The warranties
stated herein apply only to the first
purchaser of the Product and are not
transferable.
i Please make sure to return your
registration card: while not
necessary to effectuate warranty
coverage, it is the best way for
Siemens to notify you in the
unlikely event of a safety notice or
product recall.
How Long the Warranty Lasts:
Siemens warrants that the Product is
free from defects in materials and
workmanship for a period of three
hundred sixty-five (365) days from the
date of purchase. The foregoing
timeline begins upon the date of
purchase, and shall not be stalled,
tolled, extended, or suspended, for any
reason whatsoever.
Repair/Replace as Your Exclusive
Remedy: During this warranty period,
Siemens or one of its authorized
service providers will repair your
Product without charge to you (subject
to certain limitations stated herein) if
your Product proves to have been
manufactured with a defect in materials
or workmanship. If reasonable
attempts to repair the Product have
been made without success, then
Siemens will replace your Product
(upgrade models may be available to
you, in Siemens's sole discretion, for an
additional charge). All removed parts
and components shall become the
property of Siemens at its sole option.
All replaced and/or repaired parts shall
assume the identity of the original part
for purposes of this warranty and this
warranty shall not be extended with
respect to such parts. Siemens's sole
liability and responsibility hereunder is
to repair manufacturer-defective
Product only, using a
Siemens-authorized service provider
during normal business hours.
For safety and property damage
concerns, Siemens highly
recommends that you do not attempt
to repair the Product yourself, or use an
un-authorized servicer; Siemens will
have no responsibility or liability for
repairs or work performed by a
non-authorized servicer. If you choose
to have someone other than an
authorized service provider service your
Product, THIS WARRANTY WILL
AUTOMATICALLY BECOME NULL
AND VOID. Authorized service
providers are those persons or
companies that have been specially
trained on Siemens products, and who
possess, in Siemens's opinion, a
superior reputation for customer
service and technical ability (note that
they are independent entities and are
not
agents, partners, affiliates or
representatives of Siemens).
Notwithstanding the foregoing,
Siemens will not incur any liability, or
have responsibility, for the Product if it
is located in a remote area (more than
100 miles from an authorized service
provider) or is in a reasonably
inaccessible, hazardous, threatening,
or treacherous locale, surroundings, or
environment; in any such event, if you
request, Siemens would still pay for
labor and parts and ship the parts to
the nearest service provider, but you
would still be fully liable and responsible