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The on/off switch does not respond properly, No sound or minimal volume, The cd/dvd does not function – Siemens AMILO A Series User Manual

Page 17: Contact with hotline/help desk

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A Series

10600416168

English - 9

The ON/OFF switch does not respond properly

The system may be processing.
► Wait until the system has completed processing.

You have not pressed the ON/OFF switch long enough to switch off the notebook.
► Press the ON/OFF switch for approx. 4 seconds.

No sound or minimal volume

Check that the hardware volume control is correctly set.
► Double-click on the volume indicator in the task bar and adjust the volume. Make sure that the

loudspeaker is not switched off here.

► Make sure that the sound driver is correctly installed under Control Panel - System - Device

Manager.

► Use the key combination Fn + F5 or Fn + F6 to check the volume.

The CD/DVD does not function

Check whether the CD/DVD has been properly inserted into the drive.
► Check whether the CD/DVD is scratched, warped, dirty or damp.
► Make sure that you use a CD/DVD that complies with the standards.
► Use the key combination Fn + F5 or Fn + F6 to check the volume.

Contact with hotline/help desk

If you are unable to solve a certain problem, please contact the hotline/help desk. The telephone
numbers are contained in the supplied help desk list. Please have the following information ready
when you call:

The model name and serial number of the notebook. The serial number is located on a sticker
on the underside of the notebook.

Notes of any messages that appear on the screen and information on acoustic signals.

Any changes you have made to the hardware or software after receiving the notebook.

Any changes you have made to the BIOS Setup Utility settings after receiving the notebook.

Your system configuration and all peripheral devices connected to your system.

Your sales contract.