SATO CX400 - Manual (Page 17)

CX400 User Guide
PN 9001107 Rev. A Page 15
2. Using a soft cotton sheet moistened alcohol, clean all dirt and
label residue from the print head, paying particular attention to
the print line.
Caution !
Do not clean the print head or drive roller using abrasive or
metallic objects, ammonia-based cleaners or other harsh
chemicals. The practices can cause serious damage and will
void the warranty.
3. Wipe the platen roller with the cleaning cloth. To reach all por-
tions of the platen roller, press the FEED button. The roller will
rotate 1/4 turn each time you press the FEED button when the
print head is unlatched.
Caution !
Keep all objects clear of the platen roller when you press the
FEED button
4. Confirm that the label sensor is unobstructed. Clean away any
obstruction with a soft brush if necessary.
5. Resume the media loading procedure, or if there is already media
in the printer, lower and lock the print head.
6. Resume normal operation.
What To Do If …
CX400 is very reliable, so printing problems are unlikely. If you do
think you have a printer problem, proceed as follows:
Confirm that the printer has the right media installed, and that it is
loaded correctly. See page 5 for media loading instructions.
1. Confirm that the printer is connected to its power supply and the
supply is plugged into an AC outlet having the proper voltage.
2. Open the print head and inspect the media path. Remove any
obstructions, and clean the print head and drive roller according
to the instructions on page 12.