Customer service operations – Seagate DB35 Serial ATA ST3300831SCE User Manual
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DB35 Serial ATA Product Manual, Rev. D
Customer Service Operations
Warranty Service
Seagate offers worldwide customer support for Seagate drives. Seagate distributors, OEMs and other direct
customers should contact their Seagate Customer Service Operations (CSO) representative for warranty-
related issues. Resellers or end users of drive products should contact their place of purchase or one of the
Seagate CSO warranty centers for assistance. Have your drive’s “ST” model number and serial number avail-
able.
Data Recovery Services
Seagate offers data recovery services for all formats and all brands of storage media. Our Data Recovery Ser-
vices labs are currently located in North America. To speak with a case management representative, call 1-
800-475-0143. Additional information, including an online request form and data loss prevention resources, is
available at www.datarecovery.seagate.com.
Authorized Service Centers
In some locations outside the US, you can contact an Authorized Service Center for service.
USA/Canada/Latin America support services
Seagate Service Centers
Presales Support
Call center
Toll-free
Direct dial
FAX
Americas
1-877-271-3285
1
+1-405-324-4730
1
+1-405-324-4704
Technical Support
Call center
Toll-free
Direct dial
FAX
Americas
1-800-SEAGATE
2
+1-405-324-4700
2
+1-405-324-3339
Customer Service Operations
Warranty Service
Call center
Toll-free
Direct dial
FAX / E-mail
USA, Canada, Mexico and
1-800-468-3472
3
—
+1-956-664-4725
Latin America
Brazil
Jabil Industrial Do Brasil
—
+55-11-4191-4761
+55-11-4191-5084
LTDA
4
Data Recovery Services
Call center
Toll-free
Direct dial
FAX
USA, Canada,
1-800-475-0143
5
+1-905-474-2162
1-800-475-0158
and Mexico
+1-905-474-2459
1
Hours of operation are 8:00
A
.
M
.
to 7:00
P
.
M
.
, Monday through Friday (Central time).
2
Hours of operation are 8:00
A
.
M
.
to 8:00
P
.
M
.
, Monday through Friday (Central time).
3
Hours of operation are 8:00
A
.
M
.
to 5:00
P
.
M
.
, Monday through Friday (Central time).
4
Authorized Service Center
5
Hours of operation are 8:00
A
.
M
.
to 8:00
P
.
M
.
, Monday through Friday, and 9:00
A
.
M
.
to 5:00
P
.
M
.
, Saturday (Eastern time).