Samsung DJ68-00264B - Manual (Page 20)

If you have any questions or comments relating to Samsung products,
please contact the SAMSUNG customer care center.
COUNTRy CAll OR vIsIT Us ONlINe AT
AUSTRALIA 1300 362 603 www.samsung.com/au
HONG KONG 3698-4698 www.samsung.com/sg
MALAYSIA 1800-88-9999 www.samsung.com/my
SINGAPORE 1800-SAMSUNG (7267864) www.samsung.com/sg
Code No. DJ68-00264B (REV 0.1)
Check this list of possible problems and solutions before bring your vacuum to a service
center
Trouble shooting
• Empty dust bin
• Review dust bin replacement
• Replace HEPA filter
• Ensure that dust bin assembly is positioned
properly
• Ensure that filter assembly is positioned
properly.
• Clean pre-filter
problem possible solution
Vacuum cleaner won’t turn on
Vacuum cleaner won’t pick up / loss of suction
dust escaping from the vacuum cleaner
• Not properly plugged into electrical outlet.
• Vacuum cleaner not turned on.
• No electricity in the electrical outlet.
• Circuit breaker tripped
• Agitator brush rolls worn
• Dust bin full
• Incorrect carpet height setting
• Broken belt
• One or both filters are clogged
• Plug unit in firmly
• Press on/off button
• Check fuse or breaker
• Reset circuit breaker
• Replace brush rolls
• Dust bin release empty button to empty
• Set carpet height adjustment to appropriate
• Replace belt
• Remove, clean and replace filters
• Dust bin full
• Dust bin not installed
• HEPA filter clogged
• Dust bin not properly installed
• Filter assembly not assembled properly
• Pre-filter clogged