Troubleshooting – Sprint Nextel Compass 597 User Manual

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Troubleshooting

For a more complete listing of errors and possible solutions, please see the user guide or
online Help. You may also visit

www.sprint.com

or contact Sprint Customer Service (see

Problem/error

Solution

The USB modem has no power.

(The

LED indicator is off.)

Ensure the following:

ⅷ

The USB modem is properly inserted.

ⅷ

The computer is turned on and not in suspend mode

(Windows) or sleep mode (Mac).

No service is available.

(The

LED indicator is off.)

Try the following:

ⅷ

Reorient your computer.

ⅷ

If you are inside a building or near a structure that may be

blocking the signal, change the position or location of
your computer.

ⅷ

Check with Sprint — a network or account problem may

be preventing the USB modem from obtaining service.