Sprint Nextel MERLIN EX720 - Manual (Page 76)

70 Section 2D: Troubleshooting Tips
Error: Connection Gets Dropped
When attempting a data connection with Sprint Connection
Manager, the connection gets dropped as soon as it is
established. (The status goes from “Connecting” and
“Connected” back to “Click ‘GO’ to Connect.”)
Reinstalling the Sprint Mobile Broadband
Express Card Driver
There is a Sprint Mobile Broadband Express Card driver for each
supported Windows operating system. Unless the appropriate
driver for your version of Windows is installed, you will not be
able to establish a network connection with the Express Card.
This section provides instructions on verifying that you have the
correct device driver installed.
Possible Causes Suggestions
The connection
settings are not
correct. 1. Click Start > Connect To > Sprint Vision - Novatel
Wireless (or Sprint PCS Data Link) from the
Windows start menu.
2. Click the Properties button on the connection
settings dialog.
3. Click the Networking tab.
4. Click the Settings button.
5. Ensure that Negotiate multi-link for single-link
connections is not selected in the PPP Settings
dialog.
6. Click OK to save your settings.
Note: You must have the Sprint Mobile Broadband Express Card
installation CD to complete this procedure.