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Error: splash screen is frozen, Error: not in service – Sprint Nextel MERLIN EX720 User Manual

Page 75

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Section 2D: Troubleshooting Tips

69

Error: Splash Screen is Frozen

The splash screen of the Sprint Connection Manager Software is
frozen.

Error: Not in Service

The Sprint Connection Manager Software interface displays the
message, “Not in Service.”

Possible Causes

Suggestions

You may have a resource conflict.

Restart your computer. If this does
not resolve the problem, see
“Resolving Resource Conflicts” on
page 76.

Possible Causes

Suggestions

Inadequate signal strength may
occur for either of these reasons:

a.

You are outside the Sprint
National Network.

b.

You may be inside a building or
near a structure that is causing
radio interference.

a.

Verify that you are within the
Sprint National Network.
Coverage maps are available at
www.sprint.com.

b.

Change your location.