InSciTek Microsystems 9102 - Manual (Page 17)

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PBX Mode Operation
PBX mode fits best when calls are coming from repeat customers who wish to reach a
specific person at an extension number. PBX mode works well for professional offices
such as legal, medical, financial, engineering etc.
•
Each person in the company has an extension and the calling party reaches
them by dialing their extension number, which in turn arrives at their phone as a
Call Appearance.
•
Your phone is usually associated with your extension and calls that ring at your
phone are for you (Call Appearances) rather than in a pool to be answered by
any available person.
•
Any user can monitor the status of other users with a Busy Lamp Field (BLF).
They can also call the user directly using this same button (speed dial internal
user).
•
Your company will typically answer all calls with an Auto Attendant, but may also
route calls to users for live answering by using a system extension route.
•
In PBX mode as in Key mode, you can define any of the programmable buttons
to be line appearances, personal speed dials or special functions like redial,
headset or line flash.
Placing a call
Unless configured otherwise, all outbound calls will require a 9 to be dialed to access an
outside line.
You may place an outgoing call in several ways:
•
With the handset on-hook, simply begin dialing, your phone will automatically go
to speakerphone mode and your call will be dialed.
•
Select the speakerphone button and when you have dial tone, dial the desired
number.
•
Press one of your call appearance buttons, this will also place the phone into
speakerphone mode and you may dial the desired number.
•
Lift the handset and dial the desired number using via the keypad or using a
preprogrammed speed dial.
Answering a call
Unless configured otherwise, incoming calls to your phone will ring the audible indicator,
flash the Allworx visual indicator (only applies to the 9112) and also flash one of the call
appearance keys.
An incoming call may be answered by:
•
Lifting the handset.
•
Pressing the Speakerphone button to put the phone in hands free mode.
•
Pressing the Call Appearance button that is flashing with the incoming call.
•
Or by pressing the Headset button if configured, putting the phone in headset
mode.