IBM SYSTEM STORAGE DS5000 - Manual (Page 28)

Digital Media Storage Solution Installation Guide 28
© Copyright 2010, IBM Corporation. All rights reserved.
***Changes to the adapters NVRAM settings must be changed on each channel of the HBA followed by the
commit button and a restart***
Useful OS X Applications
TextEdit – Text editor
Can be found in: /Applications/TextEdit
Disk Utility
– OS X disk repair / formatting tool
Can be found in: /Applications/Utilities/DiskUtility
Console
– Allows user to see application logs in real-time
Can be found in: /Applications/Utilities/Console
Finder
– Standard file viewer (similar to Windows Explorer)
Terminal – Terminal application which allows a user to send Unix based commands Can be found in:
/Applications/Utilities/Terminal
Kextstat | grep ATTO
– Shows which ATTO Fibre Channel driver is loaded into memory (key info)
Apple System Profiler – System utility which will output a file with useful system info (processor type, RAM
installed, OS version, driver versions, application versions, logs, etc.)
Can be found in: Apple Menu
 About this Mac  More Info
ATTO Problems?
Escalation Checklist
1. Computer Model:
2. Operating System:
3. OS Patch Level:
4.
PCI or PCIe slot # and type (x4, x8, …):
5. ATTO driver version (from the Configuration Tool):
6. List of all of the devices attached to the ATTO HBA:
7. Did this configuration ever work?
8. Is this a new error that just started happening, or is this an error that has been around since the first use.
9. How duplicable is the error? Does the error occur sporadically/randomly, or can it be reproduced each
and every time?
Useful Logs to collect and escalate:

Apple System Profiler Output (ASP)

IOREG Output ( from IOREG Command)

Dump of ATTOCelerityFCLOG and ATTOCelerityFCMPLog Utility when the issue occurs

Terminal output with the following commands:

Kextstat | grep ATTO

Java – version