Interquartz IQ333 - Manual (Page 13)

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Training Mode
Allows a supervisor to monitor a trainee during a call.
1. During a trainee's call the supervisor may lift the HANDSET (HANDSFREE / HEADSET
indicator will turn off)
2. Quickly press the HANDSFREE / HEADSET key and the indicator will illuminate
3. The trainee may continue the conversation with the supervisor only listening to the
call.
Supervisor Mode
Allows a supervisor to "take over" a call between a trainee and another party.
1. During a call, the supervisor may lift the HANDSET to continue a normal conversation
with the other party, while the trainee listens to its progress through the HEADSET
2. To return the call to the trainee, press the HANDSFREE / HEADSET key and replace
the HANDSET in the cradle.
SILENT RINGING FEATURE
Designed for Call Centers or any application where call-related noise is to be kept to a
minimum, this feature allows incoming calls to ring silently; the operator is aware of the
incoming call, but the telephone does not add to the room noise.
To use the telephone in Silent Ringing mode:
1. Set the RINGER VOLUME SWITCH to the OFF position (signified by the square
symbol without a bell symbol inside it
2. Put your headset on and wait for the next incoming call
3. When a call arrives, the MULTIFUNCTIONAL INDICATOR will flash and the operator
will hear the ringing tone at a low level in the headset
4. Press the HANDSFREE / HEADSET key to answer the call.
VOLUME CONTROL (ELECTRONIC)
To adjust the volume at sound in the headset earpiece, press the up and down volume
buttons located in the middle of the memory card.