Troubleshooting, Frequently asked questions (faqs), Frequently – IBM 2 User Manual
Page 24: Asked, Questions, Faqs)
Troubleshooting
MyKey
displays
a
number
of
messages
with
guidelines
for
troubleshooting,
where
possible,
as
follows:
v
Fatal
error
-
This
general
error
message
indicates
that
an
error
has
occurred
from
which
the
application
cannot
recover.
v
Windows
version
not
supported
-
This
message
is
displayed
if
you
try
to
run
MyKey
on
a
version
of
Windows
that
does
not
support
MyKey.
(See
v
Large
fonts
-
MyKey
is
designed
to
use
small
fonts,
and
might
not
provide
optimal
display
viewing
if
you
use
large
fonts.
To
switch
to
small
fonts,
open
the
Control
Panel,
and
click
Display
Properties
→
Settings
→
Advanced
→
Font
Size
.
v
Unable
to
connect
to
Memory
Key
-
This
message
indicates
that
MyKey
was
unsuccessful
in
obtaining
information
from
your
Memory
Key,
such
as
version
number,
capacity,
or
your
personal
settings.
v
Unable
to
eject
Memory
Key
-
This
message
usually
indicates
that
you
have
not
closed
all
applications
or
files
on
your
Memory
Key
before
trying
to
remove
it.
Close
any
open
application
or
file,
and
then
try
again
to
remove
your
Memory
Key.
v
The
device
’xxx’
cannot
be
stopped
right
now.
Try
stopping
the
device
again
later
-
This
message
appears
after
you
click
Stop
in
the
Unplug
or
Eject
Hardware
window.
It
usually
indicates
that
you
have
not
closed
all
applications
or
files
on
your
Memory
Key
before
trying
to
remove
it.
Close
the
MyKey
application
and
try
again.
If
the
message
is
displayed
again,
close
all
open
applications
or
files,
and
then
try
to
remove
your
Memory
Key
again.
Note:
This
message
is
generated
by
the
operating
system,
not
the
MyKey
application,
and
is
relevant
only
for
Windows
XP
or
Windows
2000.
Frequently
Asked
Questions
(FAQs)
Q:
How
do
I
check
which
version
of
MyKey
I
am
using?
A:
The
simplest
way
is
to
right-click
the
MyKey
icon
in
the
taskbar,
and
then
click
About
.
Q:
Can
I
use
MyKey
with
more
than
one
Memory
Key
on
my
computer?
A:
Yes.
Q:
Why
can
I
not
copy
files
to
my
Memory
Key?
A:
Your
Memory
Key
might
be
write-protected,
or
you
might
not
have
enough
free
disk
space.
If
your
Memory
Key
is
write-protected,
the
Write
Protection
logo
is
displayed
on
the
LCD
of
your
MyKey
console.
Q:
How
can
I
restore
my
Memory
Key
console
after
I
close
it?
A:
Double-click
or
right-click
the
MyKey
icon
and
click
Show
.
3-12
IBM
USB
2.0
Memory
Keys:
User’s
Guide