Troubleshooting – Insignia NS-DPF7G User Manual
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NS-DPF7G/NS-DPF9G
www.insigniaproducts.com
Troubleshooting
Problem
Solution
The frame will not 
turn on.
The power adapter is not securely connected to 
the picture frame, or the power switch is not on. 
Check power adapter connections, then switch 
the power on.
A memory device is 
inserted in the 
frame, but you can’t 
view your pictures.
•
Make sure that the memory device is one 
of the supported formats and that the files 
on the device are JPEG image files.
•
Turn the digital picture frame off and 
make sure that the memory device is 
inserted all the way into the slot or port 
and is inserted correctly, then turn it back 
on. After a few seconds, you should see 
your first picture.
•
Try formatting the device.
Caution: formatting the device will erase all files 
on the device. Back up the files on the device to 
your computer before attempting to format the 
device.
•
Some digital cameras save images in 
formats other than JPEG. Refer to your 
camera’s manual for details.
The frame displays 
some pictures 
slower than others.
Higher resolution pictures load more slowly. Try 
using lower resolution pictures or 
down-sampling (compressing or resizing) them. 
See your camera’s user guide for instructions on 
down-sampling your pictures, or see “Setting 
viewing options” on page 23 for instructions on 
automatically resizing and compressing your 
pictures while copying from them from an 
inserted memory card or USB device to the 
frame's internal memory.
NS-DPF7G-DPF9G_10-0658_MAN_ENG_V5.fm Page 28 Tuesday, June 15, 2010 10:09 AM
