IBM 19K4260 - Manual (Page 87)

© Copyright IBM Corp. 2000 D-1
Appendix D. Help and service information
This section contains information on how to obtain online and telephone technical
support.
Online technical support
Online technical support is available during the life of your product. Online assis-
tance can be obtained through the Personal Computing Support Web site and the
IBM Automated Fax System.
During the warranty period, assistance for replacement or exchange of defective
components is available. In addition, if your IBM option is installed in an IBM
computer, you might be entitled to service at your location. Your technical sup-
port representative can help you determine the best alternative.
Telephone technical support
Installation and configuration support through the HelpCenter will be withdrawn
or made available for a fee, at IBM’s discretion, 90 days after the option has been
withdrawn from marketing. Additional support offerings, including step-by-step
installation assistance, are available for a nominal fee.
To assist the technical support representative, have available as much of the fol-
lowing information as possible:
• Option name
• Option number
• Proof of purchase
• Computer manufacturer, model, serial number (if IBM), and manual
• Exact wording of the error message (if any)
• Description of the problem
• Hardware and software configuration information for your system
If possible, be at your computer. Your technical support representative might
want to walk you through the problem during the call.
For the support telephone number and support hours by country, refer to the fol-
lowing table or to the enclosed technical support insert. Support phone numbers
Online technical support
IBM Personal Computing Support Web site http://www.ibm.com/pc/support
IBM Automated Fax System 1-800-426-3395 (U.S. and Canada)