Trouble shooting – iHome IA17 User Manual

Page 12

iA17-043011-English

Printed in China

Trouble Shooting

Unit doesn’t respond
(no power)

iPhone/iPod cannot
dock properly

AC adaptor isn’t plugged to a wall outlet or
the connector is not plugged into the power
supply jack on the back of the unit

Wall outlet is not functioning

Plug the AC adaptor into a wall outlet and plug the connector into
the power supply jack on the unit

Plug another device into the same outlet to confirm the outlet is working

Playing iPhone/iPod
but there is no
sound

iPhone/iPod is not docked properly

Possible obstruction in dock area or on
iPhone/iPod (skin or case is in the way)

Remove your iPhone/iPod from the connector and check for
any obstruction on the connectors in the dock and on your
iPhone/iPod. Then reseat it in the dock.

iPhone/iPod didn’t
charge up

iPhone/iPod is not docked properly

Remove your iPhone/iPod from the connector and check for
any obstruction on the connectors in the dock and on your
iPhone/iPod. Then reseat it in the dock.

Sound is distorted

Volume level is set too high

Decrease the unit volume

Sound source is distorted

If original sound source file is poor quality, distortion and noise
are easily noticed with high-power speakers.
Try a file from a trusted audio source such as iTunes

Remove your iPhone/iPod from the connector and check for
any obstruction on the connectors in the dock. Try removing
case or skin from your iPhone/iPod. Then reseat it in the dock.

iPhone/iPod is locked up

Using 1

or 2

generation iPod, iPod Shuffle or

other device

Your iPhone/iPod is not playing

Press play button on your iPhone/Pod to play it manually.

Please make sure your iPhone/iPod is working properly before
docking it to the unit. Please refer to your manual for details.

Solution

Symptom

Possible Problem

Please connect them with Line-in.

iPhone/iPod is locked up/frozen

iPhone/iPod battery has problem

Please make sure your iPhone/iPod is working properly before
docking it to the unit. Please refer to your manual for details.

If you are using an iPod Shuffle or external sound source like
older generation iPod, try reducing the output volume on the
device itself. Also, try turning bass boost OFF under iPod
settings.