Return procedure – Moxa Technologies CP-132U User Manual
Page 87
Technical Reference
CP-132U Series User’s Manual A-3
Return Procedure
For product repair, exchange, or refund, the customer must:
Provide evidence of original purchase.
Obtain a Product Return Agreement (PRA) from the sales representative or dealer.
Fill out the Problem Report Form (PRF). Include as much detail as possible for a
shorter product repair time.
Carefully pack the product in an anti-static package, and send it, pre-paid, to the dealer.
The PRA should be visible on the outside of the package, and include a description of
the problem, along with the return address and telephone number of a technical contact.