Moxa Technologies CA-132/132I - Manual (Page 48)

CA-132/132I User’s Manual A-4
Product Return Procedure
For product repair, exchange, or refund, the customer must:
% Provide evidence of original purchase.
% Obtain a Product Return Agreement (PRA) from the sales representative or dealer.
% Fill out the Problem Report Form (PRF). Include as much detail as possible for a shorter product
repair time.
% Carefully pack the product in an anti-static package, and send it, pre-paid, to the dealer. The PRA
should be visible on the outside of the package, and include a description of the problem, along
with the return address and telephone number of a technical contact.